Cancellation / Refund

The guest can cancel up to 14 days before the start of the booked room without specifying reasons and the origin of costs. The guest must declare the cancellation in writing or text form (by letter or e-mail) or via his user account to the host, in compliance with the cancellation deadline. The relevant date for the timeliness of the cancellation is the receipt of the declaration with the host. This shall not affect any right to cancel the guest's booking, if any, as a consumer.

In case of cancellation in accordance with clause 8.1., the host will refund the fees already paid to the guest in full. The booking price will be refunded within a period of fourteen (14) days from receipt of the cancellation notice. Unless otherwise agreed between the parties, the host will refund the booking price to the guest using the same means of payment that the guest used when booking the room.