Payment Policy

1.   General conditions

1.   This Agreement is concluded between DESKNOW GMBH with company number HRB18625 and having its registered address at Carl-Benz-Straße 27, 48734 Reken (hereinafter “Company”) on the one part and the person (individual or legal entity), who has opened an Host account (hereinafter “Host”) on the other part. 

2.   The Parties agree that the place of conclusion of this Agreement is the place of registration of the Company, namely 48734 Reken, Germany.

2.   The object of this Host Agreement

1.   Host undertakes to distribute his/her services (including marketing materials) using the Companys Asset management tool (pam by DeskNow), and the Company undertakes to pay commission to the Host in compliance with the terms, established in this Host Agreement.

2.   A substantial provision of this Host Agreement is the distribution of information by the Host in compliance with the provision of this Host Agreement and instructions, received from representatives of the Company.

3.   Account registration

1.   In order to register an account, the Host fills out the registration form on the Host platform website pam.desk-now.com

2.   The Host accepts the terms of this Agreement.

3.   In case the Host is a legal entity, they should also provide the following documents to the Company for its registration by sending an email to kyc.pam@desk-now.com or use the Verification Form on Registration:

1.   certificate of incorporation;

2.   certificate of shareholders;

3.   certificate of directors;

4.   a recent certificate of incumbency listing (1, 2 and 3) can be accepted instead of the above;

5.   certificate of good standing (only applicable to corporations established more than 12 months ago);

6.   memorandum and articles of association;

7.   POA of a legal entity issued within the last 3 months - this period can be extended to 6 months maximum at the discretion of the Company;

8.   POI and POA (issued within the last 3 months) for all directors, beneficial owners, shareholders with a 10% share or more and authorized signatories of a legal entity.

4.   Payment procedure

1.   For the revenue share payment models, the commission is calculated based on one of the five remuneration offers chosen during the account registration: “Office”, “CoW Basic”, “CoW Advanced”, “CoW Business”, “CoW Corp”.

The commission is calculated and credited to the Host’s balance as follows:


  - After a booking is successfully performed on DeskNow: a percentage (depending on Hosts Membership level) of the Booking amount will be reserved as a service fee by DeskNow;

The commission is payable only for the bookings executed by the clients who are booking through desk-now.com.


2.   For Hosts registered with “Office Membership” (one Location/ Office), the commission is calculated and credited to the Host’s balance as follows:

  - For each successful booking through DeskNow on daily rates 20% of the total booking amount is being reserved for DeskNow as a Service fee

 - For each successful booking through DeskNow on weekly rates 19% of the total booking amount is being reserved for DeskNow as a Service fee

- For each successful booking through DeskNow on monthly rates 17% of the total booking amount is being reserved for DeskNow as a Service fee


3.   For Hosts registered with “CoW Basic” (more than one and up to four Locations/ Offices), the commission is calculated and credited to the Host’s balance as follows:

  - For each successful booking through DeskNow on daily rates 17% of the total booking amount is being reserved for DeskNow as a Service fee

 - For each successful booking through DeskNow on weekly rates 16% of the total booking amount is being reserved for DeskNow as a Service fee

- For each successful booking through DeskNow on monthly rates 14% of the total booking amount is being reserved for DeskNow as a Service fee


4.   For Hosts registered with “CoW Advanced” (more than four and up to 40 Locations/ Offices), the commission is calculated and credited to the Host’s balance as follows:

  - For each successful booking through DeskNow on daily rates 15% of the total booking amount is being reserved for DeskNow as a Service fee

 - For each successful booking through DeskNow on weekly rates 14% of the total booking amount is being reserved for DeskNow as a Service fee

- For each successful booking through DeskNow on monthly rates 12% of the total booking amount is being reserved for DeskNow as a Service fee


5.   For Hosts registered with “CoW Business” (more than 40 and up to 80 Locations/ Offices), the commission is calculated and credited to the Host’s balance as follows:

  - For each successful booking through DeskNow on daily rates 14% of the total booking amount is being reserved for DeskNow as a Service fee

 - For each successful booking through DeskNow on weekly rates 13% of the total booking amount is being reserved for DeskNow as a Service fee

- For each successful booking through DeskNow on monthly rates 11% of the total booking amount is being reserved for DeskNow as a Service fee


6.   For Hosts registered with “CoW Corp” (more than 80 Locations/ Offices), the commission is calculated and credited to the Host’s balance as follows:

  - For each successful booking through DeskNow on daily rates 12% of the total booking amount is being reserved for DeskNow as a Service fee

 - For each successful booking through DeskNow on weekly rates 11% of the total booking amount is being reserved for DeskNow as a Service fee

- For each successful booking through DeskNow on monthly rates 9% of the total booking amount is being reserved for DeskNow as a Service fee


The commission is payable only for the bookings executed by the clients who are booking through desk-now.com.

7.   The currency of the Host account to be maintained with the Company shall be designated in EUR and any Host commission payouts shall be calculated and presented in EUR. Payouts of Host commissions shall be made by the Company to the Host through any payment method indicated in the Host’s account and/or by way of any type of instrument/currency of equivalent EUR value upon conversion (Payment Method). For Payment Methods conducted in EUR, the exchange rate for the conversion is equal to the most recent EUR/USD reference rate made available by the European Central Bank at the time of processing the payment. The Company shall be able, upon its sole discretion and as it deems fit from time to time, to opt for any Payment Method for the settlement of any Host commission/payout. The Host shall provide the Company with all relevant details, banking or otherwise, for the purpose of effecting the Host commission payouts (Payment Details). The Host irrevocably accepts the use of any Payment Method by the Company and such acceptance is signified by the provision of relevant Payment Details. 

8.   The Host acknowledges and accepts that the Company shall treat as accurate and true and shall fully rely on the Payment Details. Payments made by the Company to the Host by way of any Payment Method and based on the Payment Details shall constitute full and unequivocal satisfaction of the obligations of the Company in terms of payment of any Host commission/payouts. 

9.   Host acknowledges, represents and warrants to the Company that all Payment Details made available from time to time, to the Company shall be accurate, correct and up-to-date and that it shall exclusively bear the responsibility to inform the Company in case of any changes that would affect any payments due hereunder.

10. In order to receive a payment, the Host has to have a verified account and no less than 5 clients over the period of collaboration. The number of active clients can be seen in the General Stats section. For the revenue share payment models, an active client is defined as a user who has conducted at least one booking through the DeskNow Platform; All accumulated funds on Host’s balance will be remunerated on the next payment date after meeting the requirement of having at least 5 active Clients on the account. The minimum payable commission amount is €100.

11. The commission is paid twice a month.

1.   For the first half of the month – within 3 workdays after the 15th of each month;

2.   For the second half of the month – within the first 3 workdays of the next month.

12. When the commission, as calculated in the manner as described in this Agreement, becomes payable, it shall be paid in the frequency specified above, either directly from the Company or by any third party on behalf of the Company, upon the Company’s discretion. A payment that is executed in any of the aforementioned ways shall discharge the Company of its obligations in relation to the payment of the commission.

13. Notwithstanding any other provision of the Agreement, in the event that any activity in the Host Account, or in any account which appears to be controlled or managed by the Host is reasonably deemed suspicious in any way by the Company in its sole discretion, the Company may in its absolute discretion, delay payment of the commission to the Host for up to one hundred and eighty (180) days in order to look into and verify the suspicious activity.


5.   Authority and liabilities of the Parties

1.   The Company bears no responsibility for the activity or inactivity of the Host.

2.   The Company bears no responsibility for a failure to fulfill its obligations due to disruptions of communication lines, technical problems of the Internet service provider and/or other technical problems.

3.   The Host is responsible for the safety of their passwords and payment information.

4.   The Host guarantees that all their personal information provided to the Company is true, accurate and up to date.

5.   The Host guarantees that their actions in accordance with this Agreement do not violate laws, legal acts and other rules and regulations, applicable to the Host or within the jurisdiction of the Host.

6.   The Host is responsible for the payment of taxes he is subject to in the state of his tax residency.

7.   The Company reserves the right to withhold an account verification without explanation.


6.   The Host undertakes to:

1.   Provide scanned copies of Company Registration document and a residence verification document via e-mail kyc.pam@desk-now.com or using the Registration form. Residence verification documents are the following: a utility bill, a bank statement or a government correspondence. In case of non-provision of these documents, the Company reserves the right to suspend payments to the Host until provision of necessary documents.


1.   In case the Host is a legal entity, it should provide scan-copies of the documents mentioned in the Claim 4.3. of this Agreement via e-mail kyc.pam@desk-now.com. In case of non-provision of these documents, the Company also reserves the right to suspend payments to the Host until provision of necessary documents.


2.   Notify the Company of any changes to their personal and/or financial information by sending an email to kyc.pam@desk-now.com or going to the “Settings” -> “saved cards”.

3.   Provide true and accurate data.

4.   Provide exclusively true, accurate, clear and up to date information on his websites and in marketing advertisements/publications and other sources. 

5.   Not give guarantees or make promises on behalf of the Company.

6.   Free the Company of responsibility and/or sanctions applicable to the Company in relation to the failure of the Host to fulfill his tax obligations.

7.   Additionally, an Host is prohibited from:

1.   Using spam of any kind for attracting clients to book their offers through desk-now.com.

2.   Сomparing DeskNow with other brands in the ad text or unjustifiably showing other brands in a bad light, as well as any other unauthorized use of any third-party copyrights or trademarks.

3.   Publishing false information in order to attract more clients or misleading clients.

7.   Agreement Termination and Block of Host Account

1.   In the event that the Company has reasonable suspicion to believe and/or in case of detection of violation of rules and/or guidelines specified by this Agreement, as well as in case of any indications of fraud when conducting financial transactions after the attracted client has made a booking, the Company reserves the right to cancel this transaction and suspend the flow of funds on the Host’s account. In this case, the accrued Host commission shall be annulled and not payable to Host. The Company reserves the right to block Host’s account in case of misuse and for the reasons described in this clause 9, the effect of which would be the termination of the business relationship with the Host under this agreement.

2.   The Host understands and accepts that upon termination of this Agreement and/or block of an Host account: 

1.   The Host shall immediately and without undue delay stop sending traffic and/or providing the services in relation to this agreement, as the case may be; 

2.   Any Host links used for the purposes of this agreement shall be disabled and shall not be operative; 

3.   Such termination or block shall subject to any other provisions of the Agreement, be without prejudice to any outstanding or accrued obligations the Host has vis-à-vis the Company; 

4.   Any authorization or powers of attorney or any rights granted by the Company to the Host shall be automatically terminated and withdrawn; 

5.   Any authorization or powers of attorney or any rights granted by the Host to any client/user shall be automatically terminated; 

6.   All and any active user of the Company which was referred by the Host, in the sole discretion of the Company, remain as registered clients of the Company, irrespective of the termination of this agreement and/or block of the Host account; 

8.   Confidential & Personal Data

1.   For the purposes of this section, the following definitions shall apply:

1.   Data Protection Legislation: the applicable legislation with regards to the protection of personal data and the General Data Protection Regulation ((EU) 2016/679) (“GDPR”), any other directly applicable European Union regulation relating to privacy and/or the Data Protection Act (DPA) and any other local legislation of Reken, Germany, as applicable.

2.   Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (known as “anonymous data”).

2.   Host hereby undertakes and confirms to the Company that it shall at all times:

1.   Comply with its obligations under applicable Data Protection Legislation with respect to any processing of Personal Data that will be undertaken within the context of this Agreement;

2.   At its own expense, ensure that it complies with and provides any assistance that may be required to the Company to comply with the requirements of Data Protection Legislation and regulatory requirements in force from time to time relating to the use of personal data, including, without limitation, (a) the GDPR, and (b) any national implementing laws, regulations and secondary legislations. 

3.   The Company has the right, without prior notice to the Host, to disclose and/or consent to the disclosure of personal data, including without limitation to the data provided hereunder, any data connected to confidential information and/or details of the transactions of the Host (i) in order to comply with the requirements of the regulatory authorities of Reken and/or Germany (as it may be applicable) and/or (ii) to banks and other financial institutions, to its auditors/consultants, companies belonging to the group of companies the Company belongs to, the Company’s Hostd companies, and/or to any other company which may be directly or indirectly controlled by the Company, for the purpose of facilitating the performance of this agreement, provided that they are informed and committed to the confidentiality of the information communicated. All the Host’s personal data shall be processed in strict compliance with the provisions of the Data Protection Legislation.

4.   The Company will handle all personal data provided under this Agreement, according to the relevant laws and regulations for the protection of personal data.

5.   The Company, through the involvement of another legal entity, collects and processes personal data of natural person connected with the Hosts, including without limitation to the data requested under paragraphs 4.3, 4.4 and 7.1 hereof, solely for the purposes of this Agreement and of the requirement of applicable laws and/or regulations. The Host hereby represents and warrants, and the Company hereby relies on such representations and warranties, that the consent of any natural person (directors, ultimate beneficial owners, shareholders and/or authorized signatories of an Host being a legal entity) of whose personal data has been submitted to the Company, has been freely provided and that any such natural person is well informed and consents to the disclosure provisions of paragraph 10.4 of this Agreement.

6.   Subject to paragraph 10.2, the Parties agree to keep confidential and not to disclose to any third party any confidential information given by the other Party under this Agreement including without limitation the information to be provided under paragraphs 4.3, 4.4 and 7.1 of this Agreement and/or all communication, documentation or other information exchanged between them, both during the term of the Agreement as well as after its termination.

7.   The Host acknowledges and accepts that it/she/he has read and accepted the Privacy Policy which can be found on the Company’s website. For the purposes of this paragraph, the term Client in the Privacy Policy shall be read to include the term Host.

9.   The Company has the right to change, add, rename or leave unchanged any section, paragraphs and subparagraphs of this Agreement without prior notice to the Client about such changes. In case of violation of any of the Host’s obligation in accordance with this Host Agreement, as well as if the Company makes a decision on the inexpediency of continuing further cooperation with the Host according to the Host Agreement, the Company has the right to terminate the Host Agreement and to notify the Host immediately about it in any way without compensation of losses and without making any payments, including payments for distributing information about the Company.

1.   In some cases, upon the Company’s decision, the Company can pay the Host's profit even after unilateral termination of the Host Agreement with such Host.

10. Assignment

1.   The Company may at any time assign, subcontract, delegate, sub-license or deal in any other manner in whole or in part the Agreement or any of its rights or obligations hereunder determined.

2.   Host shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under this agreement, without the prior written consent of the Company.

11. Arbitration

1.   Claims for lost revenues will not be considered;

2.   The Company does not compensate for moral damages;

3.   All claims are to be sent via info@desk-now.com e-mail address.

4.   Time of consideration of claims is 15 working days or less;

5.   In case a dispute is not specified in this Agreement the Company makes the decision based on relevant practice;

6.   The Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with, the laws of St. Vincent and the Grenadines.

7.   Any dispute, controversy or claim arising out of or relating to the Agreement, or the breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the laws of arbitration of Reken, as amended from time to time, and the provisions of which are deemed to be incorporated herein by reference. The decision of St. Vincent and the Grenadines arbitration shall be binding upon both parties. If the parties fail to agree on the appointment of an arbitrator within 7 clear days, then the competent appointing authority of St. Vincent and the Grenadines shall appoint the arbitrator.

1.   The number of arbitrators shall be one.

2.   The seat, or legal place, of arbitration shall be the City Reken.

3.   The language to be used in the arbitral proceedings shall be german.